Terms of Service

These Terms of Service set out the rules for using etourist.online and for placing orders through our platform. By clicking the payment button at checkout, you confirm that you have read and accepted these Terms, our Privacy Policy and our Refund Policy. If anything is unclear, please contact us before placing an order.

1. About these Terms

These Terms form a contract between you and the business operating etourist.online. They cover every order you place through this site — now and in the future — regardless of the destination country or what the travel document is called. In the text that follows, "we", "us" and "etourist.online" refer to the business running this site, while "you" means the person placing an order or using the site.

We refer to the document you order as "your travel document", whether it happens to be an electronic travel authorisation (ETA), a digital arrival card (TDAC, MDAC) or a visa on arrival (eVOA), and we refer to the authority issuing it as "the government".

2. Who we are

etourist.online is an independent, privately operated online visa application assistance service. We are not a government, not an embassy, not a consulate, and we are not sponsored or endorsed by any of them. You can always apply directly on the official government portal for free (except for the official government fee). You choose us for our easier form, our expert review, our 24/7 support, and the time we save you.

3. Eligibility to use the Service

To place an order you must be at least 18 years old, legally capable of entering a contract, and ordering either for yourself or on behalf of a traveller who has authorised you to act for them. When you order on behalf of someone else, you confirm you have their permission both to share their personal data with us and to accept these Terms on their behalf.

4. What our service does and does not do

We help you prepare and submit an application for a travel document that is already available through an online government system. Specifically, we:

• Give you a plain-English form collecting the information the destination requires.
• Review your application for formatting errors, mismatched names, blurred passport photos or missing fields.
• Submit the application to the destination's immigration system on your behalf.
• Monitor the government's response and email you the approved document the moment it is issued.
• Keep a secure copy of the document for the length of its validity and help you retrieve it if needed.
• Answer your questions via email, chat and WhatsApp around the clock.

We do not approve, refuse or decide travel documents. That decision rests entirely with the destination's government. We cannot guarantee approval, cannot override a government decision, and cannot speed up the government's internal review time.

5. Orders, pricing and payment

Each price shown at checkout is a single total that includes both the official government fee set by the destination and our service fee for completing, reviewing, submitting and supporting your application. The breakdown between the two components is shown on the order confirmation and on the receipt we email you.

Payment is taken at the time of order through regulated third-party processors such as Stripe or PayPal. We accept all major credit and debit cards. The exact set of accepted methods appears at checkout and may vary by country. Prices are quoted in the currency displayed at the top of the order page, and your card issuer may apply a conversion fee if you pay in a different currency.

Once your payment is confirmed, your order is created and your information is sent to our review team.

6. Accuracy of your information

The quality of our review depends entirely on the information you provide us. You confirm that every detail you submit matches your passport and your trip exactly — including every character of your name, date of birth, passport number, nationality and travel dates. If you later notice a mistake, contact us immediately: we can usually correct an application that has not yet been sent to the government, and in many cases we can also help you file a quick correction after submission.

7. Our review and submission

Once we receive your order, our team reviews it as quickly as possible. If anything is missing or looks wrong, we contact you with a short list of what we need. Once the file is complete, we format it for the destination's system and submit it on your behalf. For straightforward applications, review and submission typically happen within an hour. For more complex cases, review may take longer, but we always keep you updated.

8. Delivery and timing

We deliver your approved travel document to the email address you provided at checkout. Many approvals arrive within hours. Some take 24 to 72 hours. A small number take longer because the government requires an extra security check. The expected windows published on our site reflect typical cases, not guaranteed outcomes.

If you do not receive your document within the expected window, please check your spam folder first, then contact our support team. We will provide a status update and, if needed, re-send the document.

9. Refunds and cancellations

Our full refund terms are set out in our Refund Policy, which forms part of these Terms. In short: you can cancel for a full refund of our service fee before our team starts reviewing your file. Once review has started, a partial refund becomes possible. Once your application has been sent to the government, the order is no longer refundable.

10. Intellectual property

All content on etourist.online — including the design, text, logos and the application form itself — is owned by us or our licensors and is protected by copyright and trademark law. You may use the site for your own personal visa application and for sharing links with friends and family. You may not copy, scrape, resell, mirror or modify our content without written permission.

11. Acceptable use

When using etourist.online, you agree not to:

• Submit fake, stolen or someone else's identity information.
• Use the Service for any unlawful purpose, including evading travel restrictions or sanctions.
• Attempt to interfere with the Service, bypass security measures, scrape content or send automated traffic without permission.
• Use chargebacks or payment disputes to avoid paying for a service we have delivered.
• Behave abusively towards our support team.

We may suspend or close your access to the Service if you breach these rules, and we may report serious misuse to the relevant authorities.

12. Liability and warranties

We take professional care in reviewing and submitting your application, and we accept responsibility if we make a mistake during that review or submission. We cannot, however, accept responsibility for:

• Government decisions, including refusals, delays or additional checks.
• Information you provide us that turns out to be incorrect.
• Flight changes, cancelled trips or other events outside our control.
• Problems caused by third parties such as email providers, payment processors or your own device.

Where you are a consumer, nothing in these Terms limits any rights you have that cannot be waived under the law of your country of residence. Where permitted by law, our total liability for any single order is capped at the total amount you paid for that order.

13. Account and suspension

Some features of etourist.online require an account protected by your email address and a password you choose. You are responsible for keeping your password secret and for everything that happens under your account. If you believe your account has been accessed by someone else, change your password and contact us.

We may suspend or close any account used in breach of these Terms, showing strong signals of fraud, or that remains dormant for an extended period. We will notify you by email before closing an account for inactivity, except where closure is required by law.

14. Governing law and disputes

These Terms are governed by the law of the country where the business operating etourist.online is registered, as shown in our contact section. If you are a consumer, you also enjoy the protection of mandatory consumer-protection rules in your country of residence.

If you have a complaint, please contact us first at support@etourist.online. We reply within one business day and aim to resolve most issues within three days. If a complaint cannot be solved informally, it will be handled by the courts with jurisdiction over our registered address — except where consumer law gives you the right to use the courts in your own country.

15. Changes to these Terms

We may update these Terms when the law changes, when we add new features, or when we need to clarify something. Changes apply to orders placed after the new version takes effect. We keep every previous version on file and will send it to you on request. For material changes, we send a short notice to the email address linked to your most recent order at least 14 days before the change takes effect.

16. Contact